Review Policy

Who can leave a review? Is it only customers who have purchased a product? Or can anyone leave a review?

At Easly, which uses Kiyoh’s review system, only customers who have actually made a purchase can leave a review. The system actively invites customers to leave a review after a purchase. This ensures that the reviews come from real customers with experience with the company’s products and services.

How is authenticity guaranteed?

The authenticity of the reviews is guaranteed because only customers who have made a purchase receive a request to leave a review. This invitation is sent via a personalized and customer-focused email. Kiyoh has built-in barriers in the system to ensure that the reviews come from real customers. If there are any doubts about the authenticity of a review, it can be reported, and Kiyoh’s review specialists will further investigate the review. Additionally, it is possible to report a review if there is suspicion that it is not genuine, after which further verification takes place.

Are both positive and negative reviews posted on your website?

Yes, both positive and negative reviews are posted on Easly’s website. This provides an honest and transparent picture of customer satisfaction and helps potential customers make an informed decision. Negative reviews cannot be removed by customers themselves, but companies can respond to them to address any complaints. Kiyoh can remove a review if it does not comply with guidelines, such as using inappropriate language or content.

Are paid reviews posted on your website?

No, paid reviews are not posted on Easly’s website. All reviews are independent and written by real customers who have made a purchase. This ensures the integrity and reliability of the feedback. Although Kiyoh advises companies not to offer incentives for reviews, they cannot completely exclude the possibility. Companies are required to disclose this when publishing such reviews in accordance with new regulations.

Within what timeframe are the reviews checked and posted on your website?

The reviews are generally checked and posted on the website within a short period of time. The exact timeframe can vary, but Kiyoh ensures that the reviews are processed quickly so that the

feedback remains current. The timely processing of reviews helps maintain a reliable and up-to-date overview of customer satisfaction.

In which cases is a review not posted?

A review is not posted if it does not comply with Kiyoh’s guidelines. This can be due to inappropriate language, inappropriate content, or if it is found that the review did not come from a real customer. Reviews that contain personal data or are not relevant to the products or services are also rejected. Kiyoh can remove a review if it does not meet the guidelines or if personal data is shared.

How is the review score calculated?

The review score displayed on the review page is the average score over the past 12 months left by customers. Kiyoh publishes both the average review score of the past 12 months and the total review score to give a good impression of the current experience with the company. The scores are calculated based on an average and are not influenced by other factors.

Can customers edit or delete reviews themselves?

No, customers cannot edit or delete their reviews themselves. Only the customer can adjust a review if, for example, a problem has been resolved after a response from the company. Kiyoh always links to the original review. Reviews can be edited or deleted by Kiyoh if they do not comply with the guidelines or if personal data is shared.

How do you recognize Kiyoh?

Companies that use Kiyoh’s review system can be recognized by the Kiyoh logo or the use of the brand name in combination with a specific widget. These widgets and logos are often displayed on the company’s website and in communications. Companies that are members of Thuiswinkel Waarborg or Webshop Keurmerk can also use Kiyoh’s system in the style of the certification mark.

More information can be found at this link.